Urgent cases are often fitted in without an appointment.
Appointments are usually of ten minutes in duration. If you have two or more issues you wish to discuss, or you have a complicated problem, please advise the receptionist that you will require a longer appointment. If you are unable to attend your appointment, please contact the surgery well in advance to reschedule.
We encourage patients to request their usual GP for consultation, as this allows for continuity of care. Continuity of care is important; however, not all doctors can deal with all problems. If this is the case, an alternative doctor to your usual GP may be advised.
BULK BILLING, 7 DAYS A WEEK & Public Holidays, as we firmly believe that cost should be no barrier to receiving quality health care.
These are usually carried out during surgery hours by your own doctor unless alternative arrangements have been made with another doctor. Home visits are for the very ill or frail and for patients with severe mobility problems who live within the local area. If for some reason no doctor is available, you will be referred to the after-hours doctor’s service that can see you after 4pm on week days and right across the weekends.
If these are abnormal and your doctor wishes to discuss your results, you will be telephoned or sent a recall letter to make an appointment. If you phone the surgery, the receptionist cannot give out your test results; they can merely say whether or not the doctor wishes to discuss these results with you. You will not usually be notified about normal test results.
Prescriptions are not given out without a doctor’s appointment, during which time the need for the medication and the dosage will be reviewed. New developments in your health may make certain particular medications no longer advisable.